Terms and Conditions

GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS FOR USE OF Shop SM Energy

1. Subject and details of the seller

This document constitutes the general terms and conditions or agreement between [Company Name] (hereinafter referred to as “Seller”, “We” or “Store”) and users (hereinafter referred to as “User” or “Client”) who visit and/or shop at the online store https://genchevi.eu

Company Name: Genchevi Group EOOD

UIK/Bulstat: 205669560

Phone: 0889 577122, 0887 388763

Email: mobile@gbg.bg

2. Definitions and general provisions

Site/E-shop: The online trading platform accessible at the domain https://shop.sm-energy.bg.

Customer: Any natural or legal person who uses the Site in any way, including by browsing, placing orders, purchasing goods or registering a profile.

By placing an order or registering, the Customer declares that he/she is familiar with and agrees to these General Terms and Conditions.

3. Order and conclusion of a contract

Orders can be placed [with or without registration] on the Site.

After completing the order, the Customer receives an automatic confirmation by email, which certifies that the order has been accepted for processing.

The distance purchase contract is considered concluded from the moment of confirmation of the order by the Seller (by email or telephone).

4. Prices and payment

All prices on the Site are in Euro [including VAT].

Prices do not include delivery costs, unless expressly stated.

The possible payment methods are:

Cash on delivery (payment upon delivery to the courier), bank transfer

5. Delivery

Deliveries are made on the territory of the Republic of Bulgaria through courier companies.

6. Right of withdrawal and return (Complaints)

Based on Art. 50 of the Consumer Protection Act, the Buyer, who has the status of a consumer, has the right to withdraw from the contract and return the goods within 14 days from the date of receipt, without giving a reason and without owing compensation or penalty.

To exercise this right, the goods must be in their original form, packaging, without traces of use and with the accompanying documents.

The costs of returning the goods are entirely at the expense of the Customer.

The Seller refunds the amount paid within 14 days of notification of the withdrawal, in the same way in which it was paid (or to the customer's bank account).

7. Alternative Dispute Resolution Bodies

In case of disputes, consumers can turn to:

Consumer Protection Commission (CPC) – www.kzp.bg

The EC's Online Dispute Resolution (ODR) platform.